IKM, a lprovider of online employee and candidate knowledge measurement solutions and services today announced its successful involvement in ENERGEXís FFA rollout process.
ENERGEX, one of Australiaís largest electricity supply companies, upgraded its FFA System to improve productivity, customer service and work safety.
Impacting more than 2,000 staff, The LiTMUS Group was appointed as part of a consortium to ensure a smooth transition.
As part of the change management process, The LiTMUS Group used a Train-The-Trainer approach to accommodate the high degree of expertise required by an ENERGEX field worker. In order to ensure that the Trainers were equipped with the right skills to educate the rest of the team, post-training tests were used.
ìWe needed a knowledge testing system that was accurate, detailed, and reliable to minimise the risk of unskilled workers in the new environment and to optimise the training outcome,î said Ian McRae, Partner - The LiTMUS Group.
After an extensive review process, IKM was selected to provide customised post-training tests due to its powerful test authoring tool, IKM TestWriteTM, and its ability to produce detailed test results with optimal result integrity.
IKM TestWriteTM is an easy to use, online solution that provides a secure and collaborative environment to develop tests based on IKMís unique adaptive assessment methodology. IKMís testing methodology quickly provides detailed knowledge profiles of the assessment-taker beyond a simple right or wrong answer or overall test score.
ìIKMís assessments provide granular test results that allows us to accommodate the grey areas of knowledge that other assessments ignoreî, said Ian.
The rollout of the ENERGEXís learning program for its FFA system was a success, with all employees achieving a 93 percentile or more, a testament to the quality of trainers produced using the post-training testing model.
ìWhen you are dealing with process changes within companies like ENERGEX, mistakes could cost lives. We could not take that risk. We were confident that we could rely on IKMís test results for making these mission critical decisions,î said Ian.
To view a complete case study visit:
ENERGEX successfully uses IKMís training tests for missing critical learning programs
ENERGEX rolls out its new Field Force Automation (FFA) System using IKMís assessments within its change management and learning processes
