According to APSCO’s “UK Recruitment Index” published in October 2020, the stand-out area for improvement by firms of net fee income (NFI) greater than £10 million was technology with 40% of respondents scoring themselves below 7 out of 10 (and for those with less than £2 million NFI 35% scored lower than 5). APSCo’s recommendation is to invest in automation to improve efficiencies, in turn resulting in improved margins. Furthermore, the report highlighted that the largest firms with NFI of £50 million+ gave themselves low scores for retaining talent.
NorthStar was created to solve these challenges by automating analytics to enable better staff performance and engagement by highlighting areas where productivity can be enhanced. The platform pulls data from within an agency’s recruitment CRM visualising it across configurable consultant, team and senior leader dashboards.
Paul Vogel, managing director, Access Recruitment, comments: “We are passionate about innovating to help recruiters run and grow their businesses. The addition of NorthStar to our portfolio of recruitment software allows agencies to translate their data into meaningful action. With many businesses now operating hybrid home/office teams, it has never been more important to have full visibility of your business operations and also critically to support your consultants to develop their skills.”
One of the biggest issues for agencies is managing a growing number of consultants as well as tracking key KPIs as they scale. Access NorthStar is a powerful business improvement and productivity tool that enables recruitment firms to guide performance across their business for optimal growth. The platform empowers individual consultants to identify where they are performing well and show areas for improvement. Scores can be shared with their peers to create healthy competition and giving team leaders a ready-made appraisal tool to use with their consultants.
Darren Ryemill, founder, NorthStar, says: “We are so proud of the Northstar product and where the team have taken it. For us, choosing The Access Group as an acquirer was a no-brainer, because we felt that they would be the best people to take the product even further and fulfil its full potential. We are really excited to see where they take to next.”
Vogel concludes: “We have a long history of working together, with NorthStar originally being built around our CRM product, Access RDB. The platform has evolved to support a range of recruitment agencies across the UK and ANZ and integrates with multiple CRMs, including our latest cloud-based offering, Access Recruitment CRM.”