PreVisor, the leader in employment assessments and selection solutions that connect employerís hiring decisions to business results, today announced the release of a new Contact Center Solution designed to meet the complex challenges of agent selection, performance and retention.
PreVisorís Contact Center Solution is a holistic assessment of key contact center competencies that impact performance metrics including: customer service ratings, average handle time, quality assurance, agent-adherence to policy, cross-selling, and 90-day post-hire retention.
ìPreVisorís assessment content has been used by organizations to improve upon common contact center challenges such as turnover and customer satisfaction for more than 20 years. By applying years of research and assessment expertise, weíve constructed an assessment solution that accurately identifies the candidates who are most likely to be high-performers and stay on the job longer. This translates into improvements to the bottom line and a measurable ROI for call center operations within any industry.î explained Noel Sitzmann, CEO, PreVisor. ìThis innovative solution delivers enhanced features, and introduces highly predictive content, such as dynamically-presented, cognitive ability measurements, virtual contact center scenarios and a retention predictor.î
Large contact center employers from various industries, including travel and tourism, telecom and insurance, among others, contributed to the development of the final solution. ìBy validating the content within actual call centers we maintain the highest quality standards and ensure that only the most predictive content is retained for the final solution release,î according to Dr. Mike Fetzer, vice president of content development for PreVisor. He adds, ìRealistic screening and assessment can significantly increase the quality of the candidates that make it to the next stage in the selection process and ultimately improve overall performance of the operation.î
As with all PreVisorís selection solutions, candidate scores are presented through real-time, stack ranked reports and can be integrated with applicant tracking or other HRIS systems.
Contact PreVisor or call 800.367.2509 for more information.
PreVisorís new Contact Center Solution predicts employee performance
New product release features interactive simulations, dynamically-presented content, a contact center retention predictor, real-time reporting and candidate stacked-ranking
