Northgate Education today announces that it has become the first provider of ICT managed services to the education sector, including the Building Schools for the Future (BSF) programme, to be certified for excellence in service delivery from the British Standards Institution (BSI).
Northgate has been awarded the ISO/IEC 20000-1 certification, having successfully completed a two-stage assessment, conducted by BSI, of Northgateís service delivery to over 1200 schools across Northern Ireland.
ISO/IEC 20000-1 is the first international standard for IT service management, and ìpromotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirementsî. The certification will enable Northgate to:
ï provide a consistent, independently-assessed and benchmarked approach to ICT service management ñ set to an international standard;
ï demonstrate its ability to meet business and customer requirements, and enhance the quality of its service delivery even further through continuous improvement.
Tim Byles, Chief Executive of Partnerships for Schools, said today:
ìThe BSF programme is about delivering inspirational, high-quality physical and virtual learning environments in which our young people have the opportunity to fulfil their true potential. We congratulate Northgate on being certified for excellence in service delivery ñ we very much welcome the commitment and engagement shown by them and the wider community of ICT providers in BSF.î
Darren Lemon, Managing Director of Northgate Education, added:
ìNorthgate Education has a proven track record of delivering large and complex programmes that harness the power of technology to promote educational excellence and lifelong opportunities for all. Northgateís services to both primary and secondary schools are designed to deliver real and practical benefits to the lives of learners, teachers, parents and to the wider community, in both the short and long term.
ìThis certification is a wonderful achievement for Northgate, and we are committed to continuous improvement of our service delivery to enable the transformation of teaching and learning across the UK, and to help build schools fit for the future.î
Northgate to receive international certification for excellence in service delivery
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