Targeting business management in logistics

Clearstone has today announced the launch of its logistics management training courses. The new courses, developed in association with the Road Haulage Association, focus on the business skills needed by employees, an area of training that is often overlooked by the industry.

The four courses cover:

Making the Right Recruitment Decision - A recruitment guide for logistics managers

Effective Performance Management in Logistics - Managing performance and misconduct issues

Creating a Customer Service Culture - ëTrain the Trainerí for Transport Managers

Customer Service Skills for Front-Line Staff - Driving customer loyalty

Scott Feldman, head of marketing at Clearstone, comments, ìWe have designed these courses with the market in mind, as clients have been asking of training to broaden peopleís skills set. These courses provide highly specialised management skills and training, uniquely tailored to the logistics sector. They are designed and delivered by those who know it best, those working in the industry.î

Courses will be a day in length and will take place at locations across the UK ñ including Oxford, Milton Keynes, Warrington, Bradford and Edinburgh. Alternatively, customised in-house sessions can be designed for companies and delivered where and when it is convenient. The courses cover issues that are key to a variety of people in the industry, including transport and logistics managers, drivers, customer service personnel, warehouse supervisors, depot managers and human resources employees. The first courses are set to begin in February 2008.

Roger King, chief executive of the Road Haulage Association (RHA), comments, These four courses are further evidence in establishing the RHA's objective of creating an ever higher standard of professionalism within the haulage industry and we are delighted in joining Clearstone in their delivery.

Feldman continues, ìThe courses will provide practical and theoretical training related to the daily business challenges experienced by those working at all levels in the logistics industry. Clearstoneís strength lies in the expertise of its specialist trainers and their deep understanding of the business goals within the logistics sector, together with the learning and development aim of the people within it. Participants will go away from the training with the knowledge, skill and motivation to add significant value to their business instantly.î

For further details or to reserve a place, call 0800 061 2027 or email bookings@clear-stone.co.uk