TalentKeepers announce the launch of a new employee retention product for SMEs

TalentKeepers have announced the launch of a new employee retention product for small and medium businesses, RetentionWorks(TM) smb, quickly garnering a top industry award.

Employee turnover is a costly and persistent problem for small and midsize businesses. In the ever-growing competitive market for good workers, keeping talented employees that help a business grow and prosper is critical to long-term success. Keeping employees longer and keeping them engaged in their work is a key business goal for small and medium sized businesses.

Responding to this business need, TalentKeepers has introduced RetentionWorks(TM) smb. Taking advantage of the research, tools and award-winning solutions that have helped numerous Fortune(TM) 500 companies, RetentionWorks smb is designed to reduce turnover, develop better leaders, keep workers engaged, improve productivity, reduce HR costs, and increase profits

Designed for any type of business in any industry, itís noteworthy that RetentionWorks smb quickly won ìBest of Showî honors at North America’s most anticipated contact center event of 2004, the Annual Call Center Expo (ACCE).

In describing the product, the judges said, ìThe effect of turnover looms especially large in small and midsize call centers. TalentKeepers introduced a version of its suite of retention tools for organizations where turnover is likely to have the greatest impact.î They go on to say, ìRetentionWorks SMB comprises many of the components TalentKeepers offers for large organizations.î The elements they describe include a unique feature of the product, an on-line training course for front-line employees which ìreveals to agents and other employees turnover’s negative consequences. The course also shows them how to communicate with their supervisors, and with their colleagues, to mitigate the risk of turnover.î

TalentKeepersí COO Christopher Mulligan adds, ìWe are committed to doing everything possible to help small and medium sized businesses keep their best employees, improve their productivity and achieve the same strong results as our corporate customers. When employees stay longer and become more engaged, everyone wins. Small and medium sized businesses now have an ally in controlling turnover.î