New replay call recording service launches for the recruitment industry

Redstar Telecom, the specialist provider of off-site telephony services has launched its Replay Call Recording service, which is set to take the recruitment industry by storm. Replay allows companies to record and download telephone interviews and email these calls directly to clients to support CV applications, giving clients both a written and audio format from which to chose candidates.

The service gives recruitment companies an extra tool by helping to bring to life a potential intervieweeís CV off the page without the client having to take the time to interview these individuals in person in the first stage of the process.

Redstar director Nicki Freer said: ìHaving previously worked in recruitment for a number of years, I know how valuable Replay is to the industry. For the first time ever agencies can say to their customers you can actually hear how this candidate came across in an interview setting as well as making sure his or her CV is a fit with the job vacancy.

ìClients can get all this information, without leaving their desks and ensures that individuals brought through to the interview stage are strong candidates. I know if I was being approached by a recruitment agency, I would pick the one that could offer this added service.î

The Replay service allows agencies with multiple branches to listen in to calls made or received by consultants from a remote location anywhere in the world. This provides an indispensable training tool, allowing agencies to listen to calls from high achieving consultants and utilise these calls for induction training for new employees or by the same measure it also allows companies to listen to branches that are not achieving targets to investigate why this is the case.

Redstarís Replay is an advanced call recording service located within the telephone network. It captures, records and archives each and every call made or received digitally. Recorded calls can be quickly accessed and listened to via a secure web portal, within seconds of a call ending. Replay is a complete call recording solution providing long-term call storage without on-site equipment or capital expenditure and can record calls remotely from multiple sites. The service is provided at no extra cost when Redstar provide a customer with either their inbound or outbound call services.