First choice on-line innovation raises customer service standards even further

The First Choice Software Memberís Area offers RDB Pro users valuable on-line support and information

Continuing its commitment to providing the best support and services to its software users, First Choice Software Ltd has now built in a comprehensive Memberís Area on its RDB Pro support website, www.rdbpro.co.uk. Through a password protected live link within RDB Pro, customers can now instantly access a variety of useful, informative and supportive features in a personalised, interactive zone.

The Memberís Area has been specifically designed so that users of RDB Pro ñ the popular and well-proven front office recruitment software solution ñ are kept fully up to date with any new developments and benefit from the outstanding support service First Choice offers. Facilitated by Remote Access Software, instant on-line support is available, with the First Choice team advising on solutions to any issues quickly and efficiently. A technical FAQs section provides further valuable assistance.

As well as monitoring their own RDB Pro Support Subscriptions, Members can download the latest software updates and upgrades along with the relevant Training Manuals. First Choice has also put together short, easy-to-follow, training videos, available from the Memberís Area, showing users how to utilize their RDB Pro Database effectively.

In a unique move for the recruitment software arena, user input is actively invited through the Development Tracking System where requests for new features can be sent direct to the First Choice development team. As the team works on these ideas, they can be reviewed, tracked, commented upon and voted for by users within the RDB Pro on-line community.

Stuart Thomas, First Choiceís Client Services Manager, commented: ìAt First Choice we pride ourselves on our excellent customer support services record, backing up our market-leading RDB Pro software solution. The exciting addition of the Memberís Area is yet another innovation, which will help us to continue to provide RDB Pro users with an unrivalled level of service. The user input area will help us to guide development of RDB Pro, giving our customers a distinct advantage over their competitors.î