Convergys Corporation, a global leader in customer care, human resources, and billing services, today announced it has won two Bronze Brandon Hall Excellence in Learning Awards. This is the fourth consecutive year Brandon Hall has recognized Convergys as one of the leaders in learning strategy and outsourcing.
Convergys received the first award in the Best Learning Team category for the development of its global curriculum. Convergysí global curriculum is a single global course for identical content areas that is applicable across all countries of operation. The curriculum serves as a platform for all current and future training needs for over 60,000 call center agents reducing the time and costs associated with the traditional practice of rebuilding complete course materials for new projects.
Convergys and one of its learning clients received the second award in the Best Blended Learning Program category. The award-winning Convergys program improves an account managersí knowledge of the technologies that match actual customer needs. Account managers who went through the training reported a 50 percent increase in knowledge of the technologies, which led to a 20 percent increase in sales.
ìWe are thrilled that Convergys has been recognized by Brandon Hall as one of the leaders in learning strategy and outsourcing for the fourth consecutive year,î said Marianne Langlois, vice president of Learning Solutions in Convergys' Employee Care business. ìBy developing innovative learning solutions, Convergys is ensuring that our clients utilize learning initiatives that drive business value. With our learning solutions, our clients gain measurable performance improvements and better return on learning investments at significantly lower costs.î
The Brandon Hall awards, now in its 13th year, recognize the best in learning content, technology, and initiatives from around the world. The winners of the 2007 awards were announced during the Brandon Hall Innovations in Learning Conference in Santa Clara, California.
Convergys helps leading companies align learning with corporate strategy, reduce costs, ensure accountability, and drive breakthrough performance improvements through business process outsourcing. The company provides learning content, technology, and services to employees in more than 70 countries and in nearly 35 languages. Convergys is Outthinking. Outdoing (tm) on behalf of its clients every day.
Convergys Corporation Wins Two Awards at the Brandon Hall Excellence in Learning Conference
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