Privacy Policy

Information We Collect:

The information we collect depends on how you use Onrec. This includes:

• Directory listings: your name, email address, company name, business address, telephone number, website and other contact details you provide, together with your company description, logo, categories and listing plan.
• Directory updates and enquiries: your name, email address, company or listing details, requested changes and the message or enquiry you submit. Forms may also record submission dates and technical information such as your IP address.
• Newsletter subscriptions: your email address and any details and marketing preferences you provide when subscribing.
• Email activity: delivery information, bounces and, where tracking is enabled, email opens and link clicks.

Please provide business contact details where possible, and do not include passwords or confidential personal information in profile descriptions or enquiry messages.

How We Use Your Information:

We use the information you provide to:

• Review, publish and maintain directory listings and respond to requests to correct them.
• Contact you about your submission or listing, including notifying you when an approved profile is live.
• Handle enquiries about Enhanced or Premium listings and other Onrec services.
• Pass company enquiries to the business the visitor has chosen to contact.
• Send our weekly newsletter and other marketing emails when you have opted in, and manage your subscription preferences.
• Monitor email delivery and engagement, troubleshoot failed messages and help protect our forms from misuse.

Directory publication: information included in your published company profile is publicly accessible and may appear in search engines. Please check the listing and contact us if you need a correction. When you use a contact-company form, your contact details and enquiry are shared with the selected company so it can respond; that company is responsible for its subsequent use of the information.

Newsletter opt-in: submitting a directory profile does not automatically subscribe you to our newsletter or marketing list. You are added only when you opt in. You can unsubscribe using the link in our marketing emails or by contacting stu@onrec.com. Listing-related messages are separate from a newsletter subscription. The profile-live email currently also includes information about optional listing upgrades.

Brevo and email communications

We use Brevo to send Onrec website emails, including directory approval and notification emails, and to manage and send our newsletter and marketing emails to subscribers who have opted in.

To provide these services, Brevo processes the recipient email address, the content of the email and any name, company details, profile link or enquiry information included in it. Newsletter contact details and subscription preferences are held in Brevo when you subscribe. Brevo acts as a service provider processing this information on our behalf.

Brevo provides delivery reports and, where enabled, records email opens and link clicks. We use these reports to check that messages arrive, resolve delivery problems and understand engagement. Email tracking may use tracking pixels and tracked links.

Further information about Brevo is available in its privacy policy.

Retention Of Your Information:

We do not currently operate a fixed automatic deletion schedule for directory submissions and enquiries. The length of time information is needed depends on whether a listing remains active, whether an enquiry or update is still being handled, and any record-keeping, legal or dispute-related requirements. Closing a listing does not currently trigger automatic deletion of all associated submissions or correspondence.

You can ask us to correct or delete your information by emailing stu@onrec.com. We will consider your request under applicable data protection law, including whether any information must be retained. Unsubscribing stops marketing emails; it does not itself remove a directory listing or erase enquiry records.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.

To exercise these rights, you can write to us at stu@onrec.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at stu@onrec.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at RGR Media Limited, 30 Graham Brown Walk, email: stu@onrec.com. We will address your concerns in accordance with applicable law.