Jon Stephenson has been appointed at Croner

Jon Stephenson Appointed As Director of Operations and Service Delivery with Croner.

Wolters Kluwer UK has announced the appointment of Jon Stephenson as Director of Operations and Service Delivery with Croner.

With over 17 years of operations management experience, Jon is well set to deliver operational excellence across Cronerís business advice and consultancy service functions and has a proven track record in senior operations, contact centre management and process improvement.

Jon has demonstrated strong leadership skills throughout his career and previously held a number of senior positions with First Direct, including Head of Card Services, Head of Contact Centre and Head of Foreign Services, while his most recent role was Strategic Programme Manager.

Jon has also enjoyed a spell at NPower, as Head of Telesales and has been a successful self-employed management consultant, during which time he implemented ëleaní projects at a number of businesses.

Commenting on his new role, Jon said: ìCroner is highly regarded as one of the leading providers of business advice and information, and I look forward to helping maintain this reputation by instilling operational excellence across the company to ensure we continue to provide the highest quality products, services and customer service across all our functions.

ìItís a pleasure to be joining such a reputable company and team.î

Martin Smith, managing director with Croner, added: ìJon has an impressive portfolio of experience in operations management and we are confident that he will be an asset to the company as we continue to produce new products and solutions to help todayís business professionals.î