A new record has been set for the most online training courses completed in a month by Wolseley UK employees.
Knowledge thirsty staff at the UK’s largest plumbing and heating distribution firm completed 12,000 courses via the company’s Online Training Academy during January 2014.
New data from the Academy also shows that upping training effort has been a year-round achievement, with employees completing twice the number of online training courses compared to last year.
Striving for excellence has led to 95% of the company’s 6,000-strong workforce improving their customer service skills by passing a bespoke Wolseley UK customer service course.
Health and safety awareness, another top priority, was also high on the training agenda with 84% of employees passing a new and updated Manual Handling module, which teaches employees how to keep themselves, and their customers, safe in the workplace.
Sukhy Bhogal, e-Learning Manager, Wolseley UK, said: “The beauty of our Online Training Academy is that it’s convenient. Courses are accessible at any time, from any computer and employees can start and stop their training according to their workloads. It’s a win win for employees and customers alike –employees learn new skills and product knowledge, which benefits our customers because they get even better customer service.
“As a business, we take pride in developing our people and we actively work with suppliers and partners to keep the Academy up to date with relevant and fresh content. We’re thrilled with the latest figures as it demonstrates we are providing content that is valuable.”
Almost every single Wolseley UK employee - 99% of the workforce - has logged into the Online Training Academy since they joined the business.
