Virtual Call Centre Solution Delivers New Business For Outsourcer

Stuart Williams, Director of Call Centre Recording Ltd is delighted to announce ìThe implementation and delivery of a Virtual Call Centre for Mobious, a leading Direct Marketing Agency and provider of Outsourced Marketing Services to UK and International businessesî.



Through the provision of a Virtual Call Centre Mobious are now realising massive benefits to their business, not only in savings from a technology point of view. But using the service to deliver and win new contracts by utilising all of the features supplied by Call Centre Recording Ltd.

Iain Gibbons, Managing Director of Mobious stated ìOur existing clients such as Gant, Daimler Chrysler and Countryside Properties are all benefiting from the improvements the system delivers and we have also been able to secure additional contracts that previously we would not have been able to manage, the most significant being a new contract with Telstra to provide B2B call centre servicesî.

The solution provided is delivered as a complete Managed Service, whereby all call handling, call queuing and call recording are taken care of for Mobious. There is no need for equipment at either of their locations and access and control is through the secure web interface provided by Call Centre Recording Ltd.

Iain Gibbons, continued ìThe solution provided by Call Centre Recording has enabled us to integrate sophisticated call centre management into our business without disruption to existing operations at significant lower capital cost than purchasing a traditional hardware solutionî.