BOSTON ñ Veritude, a provider of talent acquisition, consulting and management services, today announced it has earned the Bronze Customer Service Award for ìExcellence for the Most Effective Customer Acquisition and Retention Programî from Staffing Industry Analysts (SIA) and SI Review magazine. Now in its third year, the award recognizes vendors that exhibit best practices in customer service within the staffing industry. Entries are solicited via the magazine and the corresponding Web site and the panel of judges selected Veritude as one of three vendors delivering superior levels of customer service.
ìAt Veritude, we take a consultative approach to our clientsí business needs and that approach helps us to plan for and deliver a level of service that differentiates us,î said Robert Lopes, president and CEO of Veritude. ìWe work hard to be true business partners with our clients and to help them achieve their business goals. This award is very nice recognition of the success of our efforts.î
Veritude was showcased in the October 2007 issue of SI Review. The article discusses the experiences of three Veritude clients: Hopkinton, Mass.-based EMC Corp, a developer and provider of information infrastructure technology and solutions; Overhead Door, based in Lewisville, Texas, inventors of the first upward-acting door and first electric door opener; and, New York City-based Columbia University. All three organizations espoused how partnering with Veritude has helped to bring them success beyond their expectations.
Jeff Reeder, managing editor of SI Review said, ìWe were impressed with the number of entries we received this year. This award recognizes those firms that truly listen to their customersí needs and provide outstanding service. We congratulate Veritude for consistently delivering high levels of service to their customers and for winning this yearís bronze award.î
The award also recognized Veritudeís ability to consistently meet customer needs by ìgoing above and beyond the call of duty.î Veritude gathers client feedback at regular intervals and proactively develops action plans for each customer as a part of the companyís customer loyalty program.
Diane Shelgren, executive vice president of Strategy and Client Development, said, ìWe are proud that Veritude has been recognized by SI Review and Staffing Industry Analysts for the service and strategic guidance that we provide to our customers. This award further validates our approach of consistently providing the right resources to meet each clientís unique needs.î
Veritude Wins Customer Service Award from Staffing Industry Analysts
Judges Cited Veritudeís Long-Lasting and Collaborative Client Relationships as Particularly Noteworthy
