Ortiga makes desk phones disappear at Tirebuck!

Birmingham based IT and communication specialists Ortiga Limited has made all of the telephones disappear at Knowle recruitment specialists Tirebuck Career Solutions Limited.

Ortiga, located at Birmingham International Park have now installed their new software based telephone system into Tirebuck and labelled it ñ ìthe last telephone system you will ever needî.

Apart from the extra space on desks where the physical telephones used to be, staff are now able to type and talk via headsets, as the telephone system is routed directly through the computer system.

Tirebuck are already finding that their productivity has increased, as they are now able to update their database of clients, which appears instantly when a call comes in, whilst talking to them through the headset ñ and paper note taking has now effectively become a thing of the past too.

With the ability to record telephone conversations, Tirebuck are now well placed to record telephone interviews with candidates, which can then be emailed on to their clients for consideration - a real differentiator for them.

The new system also provides ëintelligentí voicemail and is fully integrated within Microsoft Outlook, with all messages being centralised and able to be read by staff ñ whether in the office or working remotely.

Karen Tirebuck, managing director of Tirebuck commented, ìThe telephone system has been a revolution for us and once again puts us right at the forefront of technology.

ìEach member of my team can be contacted directly by telephone or fax at whatever location they are working ñ whether in the office, at home, or onsite with a client.

ìBy having this intelligent call routing system means that our telephone calls can follow our working patterns, together with email and fax communications, often including candidate CVís which can also be delivered directly into our email system, keeping everything in one central place.

ìAnd following our recent acquisition of Allocate Recruitment in Stratford we are now able to seamlessly integrate these new users onto the system too ñ enabling us to facilitate desk to desk calls between the two offices and provide a centralised call handling function for both businesses.

ìIn addition, we are currently experiencing call cost savings of around 35% and I expect our costs to reduce further with the introduction of our IP Exchange Lines which are 40% lower than traditional BT exchange lines.

ìAnd with clever management reporting and statistics the system provides me with real-time control of the use of our telephony, how the calls are being handled and, of course, cost management.î

Tim Gain, managing director of Ortiga Limited commented, ìAll new enquiries at Tirebuck are now handled via a receptionist using a simple to use software application, which enables the operator to determine the availability of users and to transfer calls appropriately at the click of a mouse.

ìCalls can be transferred, parked or sent to voicemail or messages can also be recorded and emailed to recipients if they are not available or busy at the time of the call.

ìUsing wireless technology the receptionist is free to move around the office simultaneously to facilitate the immediate response to routine enquiries.

ìSince the operator console is software based, the receptionist can be physically located anywhere and still be able to handle inbound calls. This means that lunchtime and holiday cover is now very simple to arrange since anyone within the system can effectively assume the role of operator with just a few simple changes

ìConference calling charges have now been elminated too since the system includes a commercial grade conferencing facility meaning no more expensive external conference bridge charges when arranging conversations with multiple parties.î