HRsmart Client Retention Rate: 97.5%

 HRsmart, the only provider of a Unified Talent Management solution in the world, announced today its high client retention rate of 97.5%. HRsmart's clients are its first priority, and results such as this clearly demonstrate the type of relationships HRsmart builds with its clients. Besides providing the only Unified technology in the world, HRsmart has launched a variety of client service's initiatives to set itself as a leader in support.



HRsmart's client support begins the moment a client signs a contract, said Tracey Evans, VP of Client Services of HRsmart, during the implementation process, a client's dedicated account manager works with the implementation team and client to understand the unique configurations and settings of their solution. This allows account managers to build strong relationships with their clients, and provide the highest level of support.



In addition to a dedicated team that supports clients through their day-to-day requests, HRsmart has layered in another relationship building team that works with clients to ensure their long-term strategic talent management needs are being met. The Strategic Client Advisory team is made of senior leaders with extensive experience working with clients, and supporting HR technology and processes.



To support the ever-changing needs of clients, HRsmart was excited to launch the SmartPass programs earlier this year. The programs provide clients a convenient and affordable way to help them utilize their technology to receive the highest return on investment.



SmartPass includes live, instructor-led online courses with topics that cover HR best practices and technology training. With the SmartPass package, an unlimited number of participants per client can attend. If an organization would like private, customized courses for their unique processes, SmartPass+  offers just that. Private classes with live instructors that are tailored to a company's learning needs and HR processes.



It should come as no surprise that HRsmart's retention rate is as high as it is, said Paul Fonolla, President of HRsmart, through its Unified Talent Management solution and deep level of client services offerings, it's clear that HRsmart sets clients as the top priority for the company.



Building off the success of last year's client forum, HRsmart is proud to announce the 2012 forum on April 17-19 in Dallas, TX. Many of last year's client forum attendees shared the same view as Scobham O'Leary of Rosewood Hotels. Great event, fantastic execution, the details & facilitation were great, raved Scobham, the passion of each HRsmart team member was remarkable! The HRsmart team looks forward to seeing all its clients in person next April.