Aurora, ON. - HR.com, Research and Web destination for Senior HR Professionals, today published an article on its site entitled, Integration of Employee, Customer and Financial Data. The article discusses the fact that, while high employee satisfaction contributes significantly to high customer satisfaction, which drives intent to return and therefore, financial results, how does one determine which variables are the most important to focus on to increase customer satisfaction and maximize effectiveness?
The answer, it says, is in the NBRI Root Cause Analysis. The NBRI Root Cause Analysis involves high-level statistical analyses that allow the NBRI to identify those issues (perceptions) in the employee population that drive customer satisfaction and/or customer intent to return.
Distributed by HR Marketer.com
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HR.com - Integration of Employee, Customer and Financial Data
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