At HDA, we work hard to consistently add value to both the individuals and the organisations that we work with; this is particularly important in the current climate - where maximum value-add must be achieved, with minimum budgets. With this in mind, we regularly seek feedback from our clients so that we can continue to enhance our services and capabilities in order to meet their changing needs. As part of this process we recently undertook our annual corporate client customer satisfaction survey - the results of which are summarised below:
100% of clients strongly agree that HDA:
Sets realistic expectations
Is proactive and innovative
Is outcome focused
Possess knowledge of their industry
Is flexible to client needs
Is committed to long term relationships
Provides value for money
Clients enjoy working with HDA because:
We can support employees across all levels within the organisation
Their employees provide good feedback on the support we provide
We offer a comprehensive outplacement service that can be tailored to include for e.g. coaching/training
We offer local services
We are efficient & professional in our approach
All clients would recommend HDA to a friend or colleague!
The results of the survey confirm that HDA are continuing to maintain their CRM vision (http://www.hda.co.uk/corporate/our-clients/HDAClientRelationshipVision.asp) which aims to:
Maintain a relationship of trust
Provide a quality product/service
Identify and implement enhancements to products and services based on client feedback
Sustain a clear understanding of client needs
Provide numerous channels of communication for clients to provide feedback
**Those that participated in the survey were in with the chance of winning a free 3 month coaching programme, comprising of 3 meetings and telephone support (normal cost 3500 VAT and expenses. We are pleased to announce that the winner of this competition was a Finance Sector HDA client.
For more information on any of the above please contact Melissa Gallagher - Client Partner & Project Manager
Ο Email: mag@hda.co.uk Ο Tel: 44 (0) 0207 484 5065
HDA Survey
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