Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston.
Of 2,046 senior human resource executives surveyed by the firm 64% percent report a rising demand for customer relations or customer service training, while just 24% indicate no increase.
ìThereís an awareness that employees in various functions arenít sufficiently responsive or attuned to customers,î said Novations Vice President Peter Ambrozaitis. ìMore employers are extending customer relations training beyond the traditional sales or call center areas into other departments such as product development or fulfillment.î
The Novations Group Internet survey of senior human resources and training & development executives was conducted by Equation Research.
Novations Group is a leading provider of consulting and training services on four continents. Novations is recognized for its expertise in diversity & inclusion, employee engagement, talent management, employee selection, leadership development, organization communications, sales training and customer service. For more information, visit www.novations.com.
Demand grows for customer relations training
Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston
