Concept IT expands service offering with free customer communications training programme

Concept IT is offering a free two-day customer communications training programme for every permanent staff placement. It will improve the way that field service engineers are perceived and help drive forward a new level of professionalism in the service industry.

According to Chris Short, Managing Director of Concept IT: ìCustomer communication skills are becoming a key competency in the industry. Engineers have always received relevant technical and product training but very few have ever had formal training to develop their communication skills. The importance of customer facing skills cannot be underestimated and this programme will give field service engineers the tools to deliver customer satisfaction on every call.î

The programme, which can be taken up at any time within three months of a new employeeís start date, gives field service staff the communication skills to successfully interact with customers and enhance loyalty. It takes a structured approach to handling customer communications with useful tools to guide the service professional and develop core skills including questioning and listening techniques, identifying customer needs and expectations, handling different customer attitudes and achieving customer satisfaction.

ìWe take pride in our ability to consistently provide high quality, vetted candidates that meet specific client requirements,î continued Chris Short. ìBy enhancing soft skills, we can meet the increasing demands from employers for field service staff with the required technical and communication expertise to enable them to be effective service ambassadors.î

Founded in 2000, Concept IT has become one of the fastest growing independent suppliers field engineers and IT support staff to organisations throughout the UK. The company has a simple philosophy to provide a professional and dependable recruitment service and can supply engineers for both permanent and temporary assignments. A wide range of value-added services can also be delivered including consultancy services, project management and the provision of engineers within 24 hours to meet urgent resource needs. For further information, please visit: