NorthgateArinso, the global provider of HR systems and services, has appointed Paul Hutchison as its new Vice President of Global Service Delivery. This addition to the senior executive team is part of the company’s growth strategy and goal to be the number one focused provider of HR software and services globally.
Based in Atlanta, GA, Hutchison will be responsible for managing outsourcing delivery and service delivery globally, as well as developing new standards of delivery excellence across the business and regions. This role is significant as it will also involve the integration of people, processes and technology following NorthgateArinso’s recent acquisition of the HRM division of Convergys.
Hutchison joins NorthgateArinso with more than 22 years’ experience in the business process outsourcing and human resource outsourcing industries. He most recently served as Global Client Executive for HR Outsourcing at IBM where he was responsible for driving customer satisfaction through improved relationship and delivery management. Prior to this role, he was Global Delivery Executive where he was responsible for the overall management of global delivery operations for the HRO business. Prior to that, Hutchison managed multi-functional HR service centers in Costa Rica, Argentina, Brazil, Canada and the United States.
“I admire NorthgateArinso’s approach, and its culture, global delivery footprint and ambition to transform HR services worldwide matched what I wanted to achieve in my next role. It’s exciting to be joining a team committed to customer service and excellence in delivery,” said Paul Hutchison. “I look forward to applying the experience I have from the field to this position and continuing to build on the excellent reputation that NorthgateArinso has for quality and customer satisfaction.”
“Paul has a proven track record of driving process, technology and operations on a global basis,” said Mike Ettling, CEO, NorthgateArinso. “We value the leadership and operational excellence that Paul will contribute to our executive team. His experience in managing global projects is key to us delivering on our strategy to be the number one focused provider of HR services globally.”