2005 HRO World Europe Conference ñ Interview Opportunities with Thought Leaders

Why: The inaugural 2004 HRO World Europe Conference was attended by more than 300 senior HR, financial and general management executives from across Europe, representing 17 countries and a wide variety of private-sector industries and public entities. The 2005 conference featuring highly interactive presentations from the ìwhoís whoî in HR outsourcing will provide answers on the why, what, how, when and where of HR outsourcing, and expert insights into how HRO can and will impact businesses, for good or worse.

Who: Thought leaders available for on-site interviews include:

Andrew Kris, Chairman of the Advisory Board, Shared Services and Business Process Outsourcing Association (SBPOA) ñ Andrew is a leading global commentator, author and speaker on the worldwide development of shared services and business process outsourcing (BPO). He is co-author of Shared Services: Mining for Corporate Gold, and Shared Services: The Executive Briefing, both published by the Financial Times/Prentice Hall. Andrew is available to discuss:

- Leadership issues in business transformation

- Market evolution and the influence of human factors on the number of deals

- How to overcome some countries’ resistance to outsourcing (France,Germany...)

Jay Whitehead, President & Publisher, HRO Europe magazine ñ Jay is also publisher of HRO Today and FAO Today magazines, as well as Chair of the HRO World, HRO World Europe, and FAO World conferences. He has also served as CEO, founder, or top corporate officer in five public and private HR outsourcing firms. Jay is available to discuss:

- Europe vs. U.S.: why HR outsourcing is so popular in the US

- Service providers and consultants: who are the superstars in the current market

- Tears, fears and realities: the buyersí difficult questions

Tony McCarthy, Group HR Director, Royal Mail ñ Tony joined Royal Mail, one of Europe’s seven largest employers, in January 2003. His main challenge is boosting the morale of Royal Mail Group’s 195,000 employees and making the company a great place in which to work. Since joining Royal Mail, Tony has reduced the HR department from 3700 to 2400 people, while improving employee services, morale and performance. The company has been called the biggest turnaround in the UK’s corporate history. Tony is available to discuss:

- His prior experience at BAE and his plans to transform Royal Mail

- Why the UK’s approach to HR transformation is different from the rest of Europe

- Hurdles in tackling HR transformation in a very sensitive environment

Phil Fersht, Global VP Research, NelsonHall
Mike Friend, Research Manager, European Business Services, IDC Cathy Tornbohm, Research Director, Gartner These three outsourcing analysts from the worldís leading market research firms are available to discuss:

- Market developments, outsourcing trends and deals

- Processes and services that will be outsourced in the near future

- Offshoring trends

Ian Harvey, Air Commodore, Director of Operations, Armed Forces Personnel and Administration Agency ñ As a pioneer in transforming HR within one of the leading UK public sector organisations, Ian is available to discuss:

- HR operations as a prime weapon to address challenges such as global competition, aging workforces, ongoing skill shortages and under-performing educational systems

- Why HR functions struggle to define and deliver value above and beyond personnel department transaction processing activities

- Moving beyond simple cost reductions to include performance improvement, increased service levels and staff/management self-service

- Making HRO a potential enabler of HR transformation

Mary Sue Rogers, Human Capital Management Global Leader, IBM (International Business Machines) With more than 20 years of experience in business and consulting, Ms. Rogers has assisted many multinational organizations achieve business transformation through changes in processes, people and systems. She manages IBM’s worldwide Human Capital Management practice of more than 3,500 staff members and has major client relationships across a range of industries. Ms. Rogers has authored numerous white papers and articles and is interviewed frequently for business journals on topics including HR SSC and Outsourcing e-HR, the aging workforce, workforce management and performance management. Mary Sue is available to discuss the following topics:

- The market evolution for large-scale consulting/implementation/outsourcing
projects (business transformation).

- How to Identify and develop the critical employee skills and talents that are vital to remain competitive.

- How to Improve HR business performance and not merely operating processes by applying innovation.

Note: To pre-arrange interviews with any of these or other thought leaders at the conference, please contact: Jesper Lillelund, Tel. 32 2 777 9671; jesper@sharedxpertise.org