Toronto, ON - Banks and Dean, an award winning Solution provider of innovative and scientifically predictive screening, selection and career management solutions for contact centers, help desks, and retail organizations, announces milestone results in reduction of turnover by leading Puerto Rico bank.
In April 2004, Banks and Dean partnered with Banco Popular de Puerto Rico, who was selected as one of FORTUNE magazineís 2005 list of Best Companies to Work For, to develop and implement an integrated attraction, screening, selection and work flow solution. Banco Popular de Puerto Rico was concerned about not being able to find and retain enough quality Tellers on the island, with its network of 200 branches and offices. Puerto Rico boasts a beautiful landscape, pristine scenery, and tough competition in the financial market with a plethora of banks, all vying to get the islandsí market and top workforce.
Banks and Dean were engaged with the expectation that the implementation of Banks and Deanís process would reduce turnover by 29%. After one year turnover was reduced by 42% meeting and exceeding expectations and achieving over 400% return on investment.
Remarkably, during this shift in process and technology, not only has Banco Popular de Puerto Rico exceeded its reduction in turnover objectives; it has actually simplified the entire Human Resources process. ìThe impact of Banks and Dean has been very favorable in our Human Resources process. It speeds up the process of identifying candidates, saving us a lot of time!î, explains Brenda Torres Negron, Human Resources Specialist at Banco Popular de Puerto Rico.
Bill Harding, COO of Banks and Dean, explains Banks and Deanís level of excitement about working with Banco Popular. ìBanks and Dean are very delighted to be working with Banco Popular de Puerto Rico in developing and implementing the award winning íIntegrated Hiring Solutioníî. A process which was once collecting rsums has evolved and become leading edge technology that provides Banco Popular with an online warehouse of pre-screened agents who have been scientifically identified as successful Tellers. ìThese are candidates that have the qualifications that we are searching for.î, says Negron.
Given the importance of the Teller position, it was critical for Banco Popular to partner with a company that could deliver a solution that would decrease their turnover and streamline their hiring process. ìBanco Popular is a major employer and an organization committed to developing a process to ensure they select the best candidates for careers in customer service.î says Harding. ìWorking together we will ensure that Banco Popular will meet their goal of attracting and hiring and retaining the best candidates.î
Iraida Agosto Alicea, Human Resource Specialist says, ìBanks and Dean is a company that offers excellent service. Their group of professionals has always been available and they are committed to the effectiveness of their Solution, and that it should fulfill our expectations. Furthermore, their monitoring, support, and follow up are constant.î
Banks & Dean and Banco Popular de Puerto Rico Partner for Teller Recruiting and Selection
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