Recruitment call centre opens

Windsor Recruitment, health and social care employment specialist, open innovative call centre in York. This is part of a pioneering initiative to streamline and centralise the process of advertisement response handling and will also provide a number of other key services.

Following a review of what activities were unnecessarily overburdening consultants workloads, the time spent handling advertising response, filtering through potential candidates and arranging interviews was highlighted as a process that could be conducted with greater efficiency. The team in the call centre provide a filter that allows only the details of employable candidates to get through to consultants.

Candidate satisfaction and retention has vastly improved in 2005 due largely to the work of the team. The call centre provides a service to candidates to ensure that Windsorís ideals of high values (for more information on ëValuesí campaign email: marketing@windsor-recruit.co.uk) applies in an equal measure to candidates as well as clients alike.

As the call centre handle all response to advertising this has provided the additional benefit of centralising monitoring. By using the data collected the cost effectiveness of advertising has subsequently increased drastically with the average cost per response now 75% cheaper than previously.

Fiona Trenchard-Davies, National Marketing Manager, commented ëThe new system has proved a major benefit to the company. Consultants now have more time to get on with their jobs without getting tied down with excessive numbers of phone calls whilst at the same time, we are able to gain a valuable insight into our existing and potential candidatesí.