Stuart Gentle Publisher at Onrec

2019 Global Payroll Complexity Index research reveals major payroll compliance challenges and ranks 40 high-risk countries

The 2019 Global Payroll Complexity Index is published today by NGA Human Resources.

The report compiles the feedback of nearly 2,500 payroll professionals from around the world.

Published biennially, in association with the Global Payroll Managers Institute (GMPI), American Payroll Association, Canadian Payroll Association and the Chartered Institute of Payroll Professionals (CIPP), the Index ranks the top 40 countries in order of payroll complexity.

The key findings in 2019 reveal heightened anxiety around data ownership. Respondents from all countries highlighted ‘the protection of personal identifiable data in the payroll process’ as a major challenge. The GDPR has hit hard and stimulated a review of data protection legislation beyond the EU.

Unstructured payroll legislation and tax changes, and the influence of collective agreements, sees Europe continue to lead the table for complexity for the third consecutive Index. France, Italy, Belgium and Germany remain at the top. The fastest rise in complexity is reported by payroll teams in countries in the growing international business economies of Eastern Europe, South America and Africa.

In the rise of these countries, they have pushed the United States, Canada and Australia down the ranking. This downshift doesn’t reflect a lower risk. Rather, it was widely reported that increased partnership between governments and the payroll industry has simplified reporting in most states and /or territories in these countries.

“The results of the Global Payroll Complexity Index confirm that in 2019, multinational organizations continue to be challenged by managing growing volumes of employee data, adhering to data privacy regulations, and staying compliant in a world of unique employment and taxation compliance regulations across the globe,” explained Mary Holland Global Director of Strategy, Development and Training at the Global Payroll Management Institute (GPMI) and the American Payroll Association (APA).

“Positively, the responses show that complexity can be managed by the standardization of processes, having the best global talent, selecting the right service delivery model and using technology to enable and manage payroll operations. As globalization continues, we will see the increased use of robotics, expanded reporting, artificial intelligence, managing risk exposure, increased government audits, and standardized processes,” continued Mary Holland, a contributor to the 2019 Global Payroll Complexity Index.

Key research findings

  • GDPR has prompted a global review of national and local data legislation
  • One-third of governments have no schedule for tax and legislation changes
  • Rise in ‘micro-legislation’ – city, as well and regional and national rules
  • India, Australia and UK leading adoption of robotics and analytics in payroll
  • Cloud payroll is on the rise at 34% against 33% on-premise and 11% still manual
  • M&As and organisational change accelerating payroll upgrade projects, with US most concerned by payroll compliance risks
  • Fight for top talent forcing employers to move to flexible, reward-led salaries
  • Demand for single-source payroll data as value in wider business planning reported
  • Rise in retro-calculations. 10% of companies in US, Asia and Eastern Europe now running weekly or daily payrolls

The full Global Payroll Complexity Index, report, webinar recording, and infographic overview of the 2019 research can be accessed here.

“This is not the time to sit back. To be prepared for the future, you need to understand the challenges you face and find the solutions to these. The Global Payroll Complexity Index draws on the research we started in 2014. This gives us good insights into how the payroll process has evolved over five years. It also gives authority to say that as we move into the next decade, the need for clarity, compliance and intelligence in your payroll processes has never been greater,” said Mike Eralie, Chief Operating Office at NGA Human Resources.

About the Global Payroll Complexity Index

The 2019 Global Payroll Complexity Index provides insights into trends, challenges and complexities relating to payroll process management. Published biennially, this year it compiles the feedback of nearly 2,500 payroll professionals from around the world.

Information was gathered via questionnaire and online interviews between January and April 2019. All respondents were qualified as specialists in payroll or HR experts with extensive payroll expertise. The result is a representative overview of the critical challenges, with the top 40 countries ranked in order of complexity in the published Index.

Geographic scope: 40 countries; 6 regions
Respondents by job functions: 43.2% Payroll operations; 25.8% Payroll administration; 14.1% Other; 6.1% Other senior leadership; 4.8% HR, talent acquisition or rewards and benefits.
Respondent profiles: Subject matter experts in payroll; Payroll operations and administrators; Local, regional and global consultants; HR shared service leads; HR Directors / SVPs; Systems engineers responsible for updating payroll systems.
Respondent volumes: 2,472 submissions (1,302 fully completed).
Research methodology: Questionnaire and online interviews.

About NGA Human Resources

We innovate HR and Payroll for today and tomorrow. It is the people at NGA Human Resources, and the customer-first approach to HR and payroll challenges, that is behind the company’s global and local payroll platform, process, administration and service delivery success.

We are a population of more than 5,000 people in 35 countries. Our ethos is to work in partnership with our customers to deliver HR and payroll solutions that not only address immediate issues but lay the foundations for data-driven business success.

We help clients achieve the best results from their workforce. For some organizations, we enable complete payroll transformation. For others we improve the effectiveness of payroll, rewards and benefits processes. We address compliance risks and the challenge of complicated reporting, and of great value to the board and business investors, we release the value of payroll data, converting it into highly accurate and real-time business intelligence.

The 2019 Global Payroll Complexity Index