Skillsarena, the provider of online testing solutions, has introduced Talent Screener Call Centre, a new test developed by SHL. Talent Screener Call Centre complements Skillsarenaís well established ëhard skillsí testing solution by using real life and workplace scenarios to evaluate a candidateís behaviour characteristics, including reliability, sales drive and customer focus.
At present, Skillsarena provides a comprehensive portfolio of online tests, including accuracy and speed of data entry, audio and speed typing, in addition to listening and concentration skills. Talent Screener Call Centre complements Skillsarenaís innovative style and design by using realistic workplace situations to deliver a highly accurate and customer-focused test.
The Talent Screener Call Centre solution enables unsuitable candidates to be sifted out quickly and more objectively by indicating those who are suitable for interview and will ultimately succeed in a call centre environment. All tests are performed online, in common with the innovative solution offered by all Skillsarena products. As a result, Talent Screener Call Centre enables organisations with a high volume of applicants to reduce costs and increase the efficiency of their recruitment programmes.
Designed to provide a realistic job preview, Talent Screener Call Centre, presents candidates with an idea of what will be expected of them. A structured set of straightforward scenario-based questions are presented to each candidate, which are quick to answer and quick to score. Each test incorporates specific elements that are deemed critical to achieving success and improved performance in the specific role of call centre agent.
Kevin Kerrigan, Managing Director at SHL comments: ìWe were happy to partner with Skillsarena to enhance their hard skills testing solution and were pleased to work with them to deliver our online version. We feel it is beneficial to partner with industry experts that have already built strong relationships with Human Resources professionals in the call centre sectorî.
Jane Owen, Managing Director, Skillsarena, comments: ìWe recognise there are many different skills, both soft and hard, required when working in a call centre and so we are delighted to add value by offering a more robust screening package, which fits perfectly with the Skillsarena hard skills testing suites. The SHL Talent Screener solution is an excellent addition to our product portfolioî.
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Skillsarena launches innovative solution to complement hard skills testing
Talent Screener Call Centre ñ the pioneering approach to <br>candidate sifting from SHL
