Recruitmax launches enhanced customer support services

Recruitmax, a company in technology and services for building great workforces, today announced new customer support initiatives, including live, 24x7 multi-lingual support with regional call routing and live candidate help for customers’ career sites. Recruitmax will also provide services including a dynamic customer information portal powered by powerful conceptual search technology, new dedicated support team members, and software usage and optimization analysis.

These new services will help Recruitmax more proactively support its growing multinational client base. Whether it’s increasing support staff, implementing live chat capabilities or upgrading our Web-based support, we offer the tools necessary to encourage productive customer relationships, said Alan Belser, Recruitmax’s vice president of customer support. With these latest additions, we’re confident we can not only solve issues they may have but anticipate and eliminate them before they occur.

Known for its prompt and personal customer support, Recruitmax ended 2004 with a 99.5 per cent satisfaction rating. With these new service initiatives, customer support will be more accessible, especially in international markets, where Recruitmax’s business is growing rapidly. Support will be available in six languages, including Italian, Spanish and French. Our customers can reach Recruitmax to answer their questions from anywhere, anytime, said Belser. Our goal is simple: We want every one of our clients’ experiences with us to be a memorable moment and we want to exceed all expectations.

Among other improvements, Recruitmax will add dedicated phone support and special Web portals to support customers’ career site applicants. The company will also leverage its Artificial Intelligence search technology to provide clients with easy access to a knowledgebase of dynamic content, including help documents and answers to common questions.

To serve its customers more proactively, Recruitmax has added several new positions, including: technical support analysts, training specialists, technical consultants, customer optimisation analysts, quality assurance analysts, knowledge managers and report consultants. A customer support manager will direct Recruitmax’s support staff and maintain close contact with customers. Technical consultants and support analysts will provide routine support services; while customer optimisation analysts, report consultants and account managers will provide more strategic information on system utilisation and best practices.

Recruitmax added these new proactive service mechanisms to its innovative suite of existing programmes. The Company’s eAdvocate customer support Web portal provides real-time support request and account management, as well as live chat support and a conceptual knowledgebase of frequently asked questions. Additionally, Recruitmax offers a unique rewards programme for customers on the Recruitmax Maintenance Plan. Similar to frequent flyer miles and other loyalty programmes’ points plans, it is designed to recognise customers and underscore how valuable they are to Recruitmax. The programme includes bonus points, which loyal customers can redeem for special enhancements or events, expedited services and value-added offerings.

Our software and services are second to none, said Derek Mercer, Recruitmax founder and CEO. With these latest support services, we show that we’re getting even better at listening to our clients and remaining a customer-centric organisation.