Kwik-Fit initiatives secure People Management Award 2005

Kwik-Fit Financial Services (KFFS) has been awarded the People Management Award 2005 for their ëMaking KFFS a fantastic place to workí initiative. The People Management Award is presented to organisations that demonstrate how good people management policies have helped them improve performance and achieve business objectives. The awards are presented at the Chartered Institute of Personnel and Developmentís Annual Conference and Exhibition. This is the 10th year since the award was launched.

Duncan Brown, CIPD Assistant Director General, says:

ìThis is a clear example of how business success can be achieved through good people management. Kwik-Fit Financial Services illustrated how good people management can produce both a productive and profitable organisation and a positive working environment for staff. They impressed the judging panel with their initiative because it highlighted the importance of listening and communicating with all employees.î

Kwik-Fit Financial Services - Making KFFS a fantastic place to work

At the start of 2003 Kwik-Fit Financial Services was facing increasing local competition for staff and existing employees felt ëthe buzz had goneí. They launched an initiative to involve staff in making the company a fantastic place to work.

The new changes have produced outstanding results, including:

Pre-tax profits increased by 50%

Labour turnover has reduced by 17 per cent over the last two years

Employee absence has fallen

Customer retention and satisfaction have increased

Kwik-Fit Financial Services was included in the Sunday Times 100 Best Companies to work for list at number 71 in 2004 and 15 in 2005.


Keren Edwards, HR Director at Kwik-Fit Financial Services, says:

ìWe are delighted to have won the People Management Award and to have been recognised for the significant changes which the project made to our business. What started as an HR-led initiative is now embedded into how we run our business, deal with our customers and manage our people.

ìEngaging our people in this project has led to improvements in every area ñ customer satisfaction, profit and revenue generation and how our people feel about working for us. We only have one word for how we feel about the success of this project and winning the award ñ fantastic!î

Finalists for the People Management Award included:

- Royal Mail Letters ñ From Absence to Attendance

- Crown Prosecution Service ñ Delivering Justice through People

- NHS Greater Glasgow ñ Working for Health in Greater Glasgow

- The Royal Bank of Scotland Group ñ RBS Group Human Capital Toolkit

- Jaguar and Land Rover UK Academy ñ People Solutions ñ A Management Solution