Kenexa, the recruitment and retention specialist, is pleased to announce they have been accepted as members of the Institute of Customer Service (ICS). Founded in 1996, the aim of the Institute is to significantly raise customer service performance and the status of those working directly or indirectly in customer service roles.
Richard Alberg, Senior Vice President of Kenexa Europe commented: ìOne of the principle aims of the Institute is to encourage and support the lifelong development of customer service professionals. We believe our deep expertise in the recruitment and retention of people will help to enhance the performance of customer service professionals. For too long customer service had been seen as essentially an after-sales matter; increasingly however, it is becoming the difference between organisational success and failure.î Peter Osorio, Membership Director of the ICS, added: ìWe are delighted that Kenexa has joined the Institute of Customer Service.
Having known the organisation for a number of years, I have little doubt that both they and our members will get great benefit from this association.î With over 340 organisational members from across the UKís private and public sectors and over 6,000 individual members, the ICS is the professional body for organisations whose primary purpose is to lead customer service performance and professionalism. Kenexa is a leading provider of assessment, applicant tracking, employee survey, performance management and recruitment process outsourcing services that enable organisations to more effectively recruit and retain talented people.
For more information about Kenexa, please call 020 8585 2345 or email Michael.Gegg@Kenexa.com
Kenexa become members of the Institute of Customer Service
Kenexa is pleased to announce they have been accepted as members of the Institute of Customer Service (ICS)
