iCIMS, the second largest provider of talent acquisition solutions, announced today the company’s nomination as one of fourteen finalists for “Customer Service Department of the Year” by the Stevie® Awards. Competing with over 500 entries in this global awards competition, iCIMS was classified as a leader in the IT & Technology category. In addition to this recognition, iCIMS was also nominated for the People’s Choice Stevie® Awards for Favorite Customer Service organization.
As one of the leading organizers of international business awards, the Stevie Awards honors companies for continued excellence and success within their industry. Winners will be announced at the 4th annual awards program on Monday, February 22nd at Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend.
Founded in 1999, iCIMS now supports over 800 clients world-wide, including 225 new customers in 2009 alone. Henry Ford Health Systems, Whole Foods, Trump Entertainment Resorts, eHarmony, The Tribune Company and Sysco (NYSE:SYY) are just a few companies who are utilizing iCIMS’ award-winning Talent Platform to successfully manage their talent lifecycle program. The web-based, single-source coded platform is ideal for companies seeking fast, flexible and user-friendly talent acquisition software. From applicant tracking and onboarding to performance management and employee data management, iCIMS enables companies to manage both their candidates and employees all through one easy-to-use system. Specifically amongst small and medium sized companies, such as Sports & Arts in Schools Foundation (SASF), QuadraMed and Pangia Technologies, iCIMS has seen increased adoption of the talent platform as their full HRIS.
Recently applauded in a Bersin & Associates study for being a leader in total service satisfaction for small to mid-sized organizations, as well as marked for outstanding customer service in the New York Enterprise Small Business Awards and Sift Media Software Satisfaction Awards, this most recent recognition is a testament to the high level of satisfaction experienced by iCIMS customers. “iCIMS has developed a very easy-to-use Applicant Tracking System and they provide excellent customer support,” said a Recruiting Manager at Noblis. “[Their customer service]…is very proactive and responsive to our needs.”
iCIMS’ customer service model incorporates enterprise level support for all clients - regardless of size or industry. Some examples of iCIMS’ superior support offerings are 24/5 support; a committed, 4-tiered customer support team; and frequent trainings. Supplementing onsite and initial trainings, iCIMS conducts weekly virtual trainings to ensure high user adoption. As such, iCIMS has experienced a 97% corporate renewal rate since 2003. As an HR Generalist of Marathon Oil Corporation (NYSE:MRO) said, “In this day, when customer service is lacking with many companies, it is refreshing to work with a company [iCIMS] and a team of people that you can count on. The help desk team has been consistently helpful and responsive.” iCIMS also offers client-propelled user forums and a Knowledge Center, in which customers can interact with both team members and users to be up-to-date with the latest information on iCIMS’ HR technology solution.
“iCIMS is especially proud to be recognized once again for this prestigious award,” said Andrew Curtis, Director of Customer Service at iCIMS. “The ‘Customer Service Department of the Year’ recognition really underscores not only our commitment to providing a superior technology, but also our dedication to creating an unparalleled client experience.”
