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Stuart Gentle Publisher at Onrec

Currys and Cognisco to deliver online assessment and training programme to employees

Currys has appointed Cognisco to develop and deliver a bespoke online assessment and training programme for 1,100 home delivery employees

Currys has appointed Cognisco, one of the global market-leaders in online assessment and learning solutions, to develop and deliver a bespoke online assessment and training programme for 1,100 home delivery employees, which will help reduce operational risks and increase the level of employee understanding of their roles.

Cogniscoís programme for Currys will measure individual performance associated with their role including; presentation, managing expectations, customer service, handling installation goods, planning and debriefs, in order to ensure staff reach their full potential.

The Cognisco programme, developed specifically for Currys will provide a consistent method of on-going assessment examining the levels of employee understanding and confidence and providing training where appropriate. This will enable Currys to identify future potential operational risks and increase the level of employee understanding of their roles and reduce business risk, therefore improving customer service.

Terry Murphy, Operations Director for Currysí Supply Chain said: ìThe Cognisco programme allows us to recognise those Home Delivery staff, who have a thorough, in-depth understanding of their role as well as facilitating a focus on training where it will really make a difference.î

Cognisco works with experts in the fields of IT, psychology, statistics and linguistics to provide organisations with individualised competency tests to measure an employeeís understanding of, and confidence, in their role, therefore highlighting areas for improvement and potential business risk.

Mary Clarke, CEO for Cognsico said: ìAs the market leader in competency assessment, we are thrilled to expand our client offering and to have Currys on board. Our bespoke assessments will help Currys staff deliver improved customer service, and help deliver a reduction in training time and exposure to business risk.î