Enwisen, the leader in SaaS-based HR communication solutions that improve the delivery of HR services while reducing the costs, today announced that its multi-tiered AnswerSource HR Service Delivery solution sales grew by 233% in 2008. The growth is largely attributed to proven success in helping customers achieve hard-dollar reductions in the annual cost, per employee, for HR services such as help desk staffing, benefits, onboarding, technology and more. The service delivery platform integrates EnwisenÇs AnswerSource HR Shared Services/Case Management and HR Knowledgebase/Decision Support solutions. Both then integrate to an employerÇs existing employee portal à or to EnwisenÇs portal platform, which unifies all HR service delivery and related transactions with a common interface via single sign on.
EnwisenÇs service delivery model:
1. Allows employees to get their own answers to HR questions à via the portal and knowledgebase à as often as 90% of the time. Integration of the knowledgebase with most popular self-service solutions à providing information in context to events à allows employees to complete most HR transactions online as well
2. Helps HR Shared Services/Call Centers à accessing the same knowledgebase à to respond to more calls with fewer reps, and promotes first call resolution.
3. Helps employees understand and select more cost-effective healthcare options.
Customers have reported meeting their Key Performance Indicators in just 4 months after deployment, which takes an average of 16-20 weeks, with minimal customer resources required. Sample KPIs include reducing annual employee costs for HR services by 20-50%; staffing help desks with just one customer service rep to 1,000 employees; achieving first call resolution 90% of the time or higher; driving employees toward more cost-effective health plans; and reducing resources required for onboarding.
The benefits of the multi-tiered HR service delivery model are also the foundation of a recent Gartner Research Report1 which stated, ÑIn this economic climate, HR organizations are under great pressure on several fronts. They must reduce HR administrative costs and free up time to focus on more-strategic activities. A properly implemented multitier HR service delivery model will free the time of HR domain experts while providing high-quality service at a lower cost.â The report mentions Enwisen as a comprehensive provider of employee service management software solutions.
ÑAt a time when HR professionals are challenged with finding ways to cut costs à often at the sacrifice of services à our customers are actually finding ways to improve HR service delivery at costs up to 50% less per employee then what was previously spent. EnwisenÇs proven ability to put real-dollar return on investment behind the over-used ådo more with lessÇ mantra, heard in times of a downturn economy, has led to growth of 233% in our service delivery model solution in 2008. We expect this trend to grow even more in 2009 due to the affordability of the solution and how quickly savings can be realized,â said Wally Smith, EnwisenÇs CEO.
HR executives, IT professionals and HR Shared Services/Call Center directors interested in learning more about the Enwisen HR Service Delivery Model are encouraged to register for a complimentary webinar on February 18, at 11 a.m. PT. Registration: www.enwisen.com/webinars
1 From the Gartner Research Report, dated October 14, 2008, titled, ÑLeverage a Multitier HR Service Delivery Model to Improve Efficiency,â by James Holincheck.
Ability to Help Employers Significantly Decrease Annual Costs Per Employee Key to Growth
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