Stuart Gentle Publisher at Onrec

Wave’s Client Services revamp aims to help clients shine

They may be a recruitment technology provider but Wave has always been people-focussed

After all, that is the very lifeblood of recruitment - finding the right people and connecting them to the right opportunities. Similarly, Wave's talented teams of wonderful people are the beating heart of their company.

Wave’s Client Services team truly is all about people - talking to people, helping people, looking after people. Which is why Wave has worked hard to restructure in a way that will enable them to help all of their clients in the most efficient way possible.

Spearheading this, Wave are delighted to welcome David Malham as Client Services Director. Having built up a number of successful client services teams in a variety of sectors, looking after a diverse client portfolio including global corporations and large, multinational accounts, David immediately tasked himself with streamlining the team. Each member’s talents have been focused into key roles in order to ensure Wave’s clients consistently receive the best service.

Tom Mehmet is now Wave’s Head of New Business, helping Wave to grow and inviting new clients in to experience and benefit from Wave’s portfolio of recruitment products.

Alisha Springer is Wave’s Client Engagement Manager and will be the central point of contact for all clients. Alisha’s job is to forge long-lasting and trusted client relationships, looking after them and helping them out on a day to day basis.

Polly Payne has been promoted to Client Success Manager, engaging with new clients and helping them to use Wave’s tech products to maximum gain. Polly will ensure that all clients are fully trained up on their new tech so that they can start experiencing the benefits straight away. Polly will also be the main contact for any tech issues, liaising with Wave’s developers when necessary and striving to ensure any problems are dealt with in a timely manner.

“The team I have assembled consists of exciting and talented professionals who closely match our values,” David explains. “I have segmented our team into three distinct areas: growth, client success, and client engagement, so that at each stage of the client journey, from acquisition to onboarding to retention, our clients feel valued, informed, and most importantly get the very most out of our products.

Already my team is doing great things for the business and for our clients. Our clients often see us as an extension of their team and embrace our values into their own company culture. It's a working partnership that serves us well.  There's a real buzz about the company and I'm hugely optimistic about Wave's future. Onwards and upwards is one of my favourite phrases, and I think it describes Wave perfectly right now.”