Valtera Thought Leaders Contribute Chapters to New Book on Innovative Organizational Surveys

Customer satisfaction, benchmarking, and online reporting are the focus of three chapters contributed by Valtera experts in the recently released book, Getting Action from Organizational Surveys: New Concepts, Methods and Applications. The book, edited by Allen I. Kraut, contains a collection of innovative research in the field of organizational surveys written by industry thought leaders.

Published by Jossey-Bass as part of its Professional Practice Series for the Society for Industrial and Organizational Psychology (SIOP), the book may be purchased online at www.josseybass.com or www.siop.org.

William H. Macey, Ph.D., Valteraís CEO, co-authored two chapters of the new book. The first explores the relationship between survey data and customer satisfaction, and was written with colleague and Senior Research Fellow, Benjamin Schneider, Ph.D. Macey and Schneider show how different elements of a survey can build on each other to yield actionable data around strategic organizational outcomes. Their pioneering research in linking employee data with customer satisfaction levels is a unique addition to the ëNew Conceptsí section of the book.

Maceyís second chapter, coauthored with Larry D. Eldridge, Ph.D. of Genesee Survey Services, demonstrates the role of normative data in helping organizations get better action from their surveys. It highlights the inherent strengths and drawbacks of various types of norm data, and outlines strategies for choosing the appropriate benchmarks.

Top Valtera consultants, Karen M. Barbera, Ph.D., and Scott A. Young, Ph.D., coauthored a third chapter about the technological advances in online reporting and the implications for survey practitioners. Based on years of experience in survey reporting, Barbera and Young provide an in-depth study of the costs, benefits, and management issues that come with supporting real time reporting capabilities.

Valtera is committed to the advancement of organizational science through innovation,î said Daniel G. Barney, Ph.D., Chief Strategy Officer at Valtera, ìand weíre proud to have several of our best creative minds once again be included among the prestigious contributors to Allen Krautís newest book.î

Krautís original book, Organizational Surveys, also contained several chapters written by Valtera consultants. The written works are part of Valteraís continuing efforts to support survey research science, which includes sponsoring a learning track called ìEmployee Surveys and Organizational Effectivenessî through the Human Capital Institute.