Totaljobs.com gets clients up and running faster with Genesys Meeting Center

The situation
Online recruitment is a growing trend in the UK: Totaljobs Group believes that within five years, all jobseekers and recruiters will turn first to the internet when looking to apply for or fill a role. The internetís ability to bring sophisticated, searchable databases into our homes and offices are making the medium indispensable to the hiring process. However, the more functionality a site offers, the more training users need in order to get the most from its possibilities.

Totaljobs.com, with its commitment to quality and the user experience, takes this training very seriously and, as a result, has a client satisfaction rating of 83%. Yet with thousands of recruiting clients up and down the United Kingdom, from multinationals like GlaxoSmithKlein to regionally-based businesses like Clement Media, sending trainers to make on-site visits to each new user can quickly become complex.

ìWhen we begin working with news clients, or our existing clients hire new members of staff, they want to start using the service as soon as possible,î explains Andy Weight, Client Services Director of Totaljobs.com ìSo we began to investigate different methods of getting them up and running without the time delays involved by sending a trainer on site.î

Totaljobs.com looked at a number of options for ways to resolve this issue. ìWe could, for example, have relied on a web-based tutorial,î says Weight. ìHowever, recruitment is a ëpeopleí industry and we knew that our strength lies in our personal relationships with our clients. We didnít want to lose that closeness. Also, despite users of tutorials being able to post questions during their training, we didnít feel that it was the same as having a truly interactive experience. We wanted our remote training to be as similar to our in-person service as possible.î

The solution
Totaljobs.com selected Genesys Conferencingís multimedia conferencing solution: Genesys Meeting Center. The service allows you to hold interactive and productive virtual meetings from anywhere at any time with remote participants, directly from your desktop. Moderators can share documents on demand, present applications, deliver animated PowerPoint presentations, manage their audio conference and take control of remote participantsí computers.

Genesys Meeting Center is delivered as a hosted application over the internet so there is no need for Totaljobs.comís users and clients to have access to any more sophisticated technology in their offices than a PC or laptop with a web connection; technology they would already need to use the Totaljobs.com service. Furthermore, this makes the solution completely scalable.

Totaljobs.com is invoiced for the service based on its use of multimedia minutes, a standard, flat charge per minute and per participant. This allows Totaljobs.com to simply manage and easily predict the costs of the service.

Using the service
Lois Holland, a sales representative at Totaljobs.com, is one of the people who is raising customer satisfaction and freeing up more of her time by moving her meetings online. Lois is now a regular user not only of audio conferencing but also the web features of Genesys Meeting Center, where application sharing allows Lois uses to train her clients on the functionality of their websites by touring them through three main training areas:

1. How to upload CVís
2. How to utilise the CV database, including tips and hints
3. How to use the back office and reporting tools on the Totaljobs.com website

Lois operates her Genesys Meeting Center account as a ìheavy trainingî tool for large recruitment agencies and companies who recruit significantly, such as Norwich Union and Pizza Hut, being able to hold up to 99 participants in conference at any one time.

Lois says, ìGenesys Meeting Center is a fantastic concept and saves me a lot of time, especially when providing corporate clients with refresher courses, which we make sure we undertake four times a year.î

The application-sharing feature of Genesys Meeting Center is particularly useful to Lois as she is able to pass moderator control of the session to her clients so they can demonstrate to her any aspects of the site that they donít understand. Lois is then able to resume moderator status and show how to resolve their queries.

The results
ìTotaljobs Group demands flexible, web-based systems which suit our corporate culture and ícan doí mindset. Genesys Meeting Center met all our criteria and has actually surpassed our expectationsî added Andy Weight.

Genesys Meeting Center brought other benefits to Totaljobs too. Not only was the company able to support its clients in a more flexible way, it also saw cost and time-saving benefits. Hosting the training online has radically reduced the amount of time that the team at Totaljobs.com spends on the road.

Weight comments: ìOur travel budget is down by 40%. Plus, we can conduct training sessions with remote agencies, followed by meetings with our major corporate clients, and all this can take place before lunch! Its use has really brought about a significant change in our daily working practices.î