TempWorks Unveils Customer Support initiative to Enhance New Products

TempWorks Software, a Twin-Cities based provider of staffing and recruiting software, announced today major changes in its system maintenance and customer support program. These changes will give TempWorks customers, old and new alike, significant added value in their technical support investments.

TempWorks Software President David Dourgarian states, ìBeginning October 1st, all TempWorks customers will be assigned a dedicated Account Service Representative. This departure from the previous status-quo will ensure that all users are able to quickly realize a return on their investment through improved communication and experience the added value that a dedicated long-term relationship with a representative can offer.î This initiative will place TempWorks Software in an industry-wide first place position, compared to numerous competitors who outsource technical support overseas or do not maintain sufficient internal staff to adequately serve their customers.

By establishing the most caring and cost-effective service organization in the staffing software sector, TempWorks Software will reconcile itsí tremendous growth over the last two years and the need to provide service that is both personal and professional. Spearheading this change is newly appointed Executive Vice President Mark Baratto. A veteran staffing, software and management executive, Barattoís career has been dedicated to building and maintaining positive, mutually beneficial business-to-business relationships.

ìTempWorks needs a facelift with regard to the way we are perceived by the staffing industry,î comments Baratto. ìAlthough we pride ourselves on providing cutting edge technological innovation, the absence of constant communication, focused customer service and a dedicated support representative intimately familiar with the clientís business, have resulted in our customerís not getting the full benefit of what we offer,î remarks Baratto.

TempWorks Software Chief Technology Officer, Paul Czywczynski, expresses, ìThe lionís share of the seven-figure investment weíve made in staffing technology innovation over the past twenty-four months is in products that go far beyond simple applicant tracking and pay-bill, and a much closer business relationship, focusing on improved communications and a better understanding of our customers market challenge is required to effectively deliver them.î