State of Montana Brings Much More Than Just ìSOME Infoî to 13,000 Employees

ìSOME Infoî portal allows employees to manage the entire range of ìhire-to-retireî work/life events with 24x7 access to personalized, searchable communications and decision support

Enwisen, the leader in on-demand workforce communications solutions, today announced that the State of Montana has brought live a new, dynamic employee portal based on the integration of PeopleSoft self-service solutions and Enwisenís AnswerSource Knowledge Center ñ a comprehensive suite of ìhire-to-retireî workforce communications and decision support applications. The State of Montana Employee Info (ìSOME Infoî) portal went live on May 22.

Randy Morris, the Project Leader for the Stateís Personnel Division, is very excited about the ìgo liveî milestone, commenting, ìAt the State of Montana, Human Resources wanted to help our 13,000 employees ñ and almost 6,000 retirees ñ efficiently and effectively manage their HR, policy, work/life and compensation/benefits issues. We began by deploying self-service solutions with PeopleSoft 8.9, but understood that this would provide for self-service transactions only.

ìTo ensure 100% true self-service, and maximize the effectiveness of our self-service initiatives, we integrated on-demand workforce communications and decision support from Enwisen ñ resulting in a searchable and personalized employee experience via ëcontent-in-contextí transactions accessed 24x7, from work or home, on our dynamic ëSOME Infoí portal.î

The State of Montana chose Enwisenís AnswerSource Knowledge Center after a very competitive evaluation of several vendors. Enwisen was selected for its comprehensive integration with PeopleSoft and PeopleSoft Certified Partnership, the breadth of its offering, cost-effectiveness and most important, the high satisfaction level among its customer base.

ìThe State of Montana has truly embraced the Enwisen value proposition of improving the employee experience by integrating transactions with content ñ creating a dynamic employee portal that is easy-to-use, accessible and effective. They are visionaries in leveraging technology to improve service and communication to their workforce,î said Barbara Levin, Enwisenís Vice President of Marketing.

The early results at State of Montana have been excellent according to Morris. ìWe had more than 3,500 people view more than 13,000 pages of ëSOME Infoí within just days of going live, and expect this to rise substantially as we approach open enrollment in the Fall. And, we are meeting our goal of ensuring members of our current and retired workforce can complete events start-to-finish ñ without having to stop midway to call someone for the information needed to complete a transaction. In other words, attaining the efficiencies of a call center but within a self-service mode,î concluded Morris.