The Recruitment and Employment Confederation (REC) has called upon the Government to urgently address current shortcomings with its call centres that were revealed today.
Figures obtained by the Liberal Democrats show that since 2003 over 119m calls - or 36.6% of those made - were abandoned, went unrecorded or met with an engaged tone. As the representative body for the UK recruitment industry, the REC believes that the lack of effective support and information could have a major impact on agencies and employers.
Of specific concern is the poor response to calls to UK Work Permits, at a time when employers are increasingly in need fast and effective support to help address ongoing skills shortages and resourcing challenges. The RECs monthly Report on Jobs shows that the demand for staff has now increased for twenty nine consecutive months. Within this context, an effective response to queries regarding work permit applications for overseas recruits is essential.
New legislation in a number of areas such as discrimination also means that there is a real need for effective guidance and accessible information.
Commenting on the statistics, REC Managing Director Gareth Osborne said:
UK businesses and tax payers have a right to expect a decent level of service from Government departments. The number of a missed calls is unacceptable and is creating real problems for employers and for recruitment professionals especially at a time when there is such a need for effective guidance and support on employment legislation and work permit applications.
REC calls upon Government departments to address call centres chaos
The Recruitment and Employment Confederation (REC) has called upon the Government to urgently address current shortcomings with its call centres that were revealed today
