O2 appoints Ann Pickering as new head of Human Resources

O2 UK today announces that Ann Pickering has been appointed Head of Human Resources and will report into Matthew Key, Chief Executive of O2 UK. Ann previously held the position as General Manager of Human Resources for the Customer Service & Retail division within O2 UK.

In the position of Head of Human Resources, Ann will be responsible for ensuring O2 continues to be a great place to work through investing in its employees. O2 believes great business results can only be delivered through great people. As a result the O2 People Promise focuses on motivating and engaging employees and ensuring their continued development. O2 came 5th in The Sunday Timesí 2007 Best Big Companies to Work For List.

In her previous role, Ann was responsible for Human Resources across four UK Call Centre sites and 300 stores, totalling approximately 8,500 people. During this time she launched a number of successful initiatives such as the Customer Service Academy, a ìone stop shopî for all learning and development across the whole of O2 Customer Service. In addition Ann also introduced a new management development programme which included a trainee manager scheme, a management accreditation programme and an apprentice scheme. Prior to joining O2 in 2004 Ann held a number of senior HR roles at both Xansa and Fidelity Investments.

ìIím delighted to welcome Ann to the role of Head of Human Resourcesî, said Matthew Key, CEO O2 UK. ìAmongst Annís many great qualities are her infectious passion and enthusiasm. These will be great assets as she works to ensure our People Promise remains at the heart of O2ís strategic agenda and continues our quest to make O2 an even better place to work.ì