PreVisor, a leader in employment assessments and selection solutions that connect hiring decisions to business results, released its annual report today summarizing over 29 studies demonstrating the correlation between pre-employment testing and workforce performance.
The 2007 Business Outcomes Report covers a wide range of industries, including financial services, telecommunications, health care, retail, and call centers, as a function within industries.
Jeff Facteau, Ph.D., Director of Optimization Services for PreVisor, conducts the studies and compiles the report. He explained, ìThe goal of each study is to demonstrate the impact of an assessment solution on our clientís business. We begin the process by understanding their key business metrics, and then put together an assessment solution specifically designed to predict those outcomes. Stringent data requirements must be met before we conduct a study, which benefit clients by ensuring the studies produce reliable results. These studies show that employees who score high on an assessment have greater value in relationship to the businessí goals.î
The 2007 Report measures many success factors and shows that the overwhelming number of studies achieved ëvery favorableí outcomes. For each study the criteria measured are specific to the employer and the job. Some highlights from the findings:
A call center calculated sales effectiveness of new customer services representatives and showed that high scorers on average outsold lower scorers by over $18k each per year.
In a warehouse distribution center, turnover after 90 days on the job was reduced by 50%
Reservation agents for a resort and amusement destination who scored high on the assessment solution generated over $150 more per hour in sales than agents who scored low ñ a difference of almost $1,000 per day per agent.
ìWe believe that PreVisor is offering a unique service to our clients by taking validated pre-employment testing to another level,î said CEO Noel Sitzmann. ìMonitoring and evaluating what we do gives us additional insight for constant improvement and provides rich ROI data for our clients. Our Business Outcome Studies are a service available to clients willing to meet the requirements.î
Companies who have participated in the studies to date include Advance Auto, EMBARQ (formerly Sprint), and Luxottica (Sunglass Hut, LensCrafters and more). Feedback from these clients state that PreVisorís willingness to track success, continuously validate and fine-tune assessment processes and to achieve maximum results is above and beyond other service providers.
ìIn staffing, recruiting, talent management, call it what you will, ROI has been discussed in terms of ëcost-per-hireí, ëtime-to-hireí and how fast a system pays for itself. Measuring quality of hire has been hard to get at, and actual on the job performance correlated to individual test score items is nearly unheard of,î said Kristopher Fritsche, Talent Manager for EMBARQ. ìNow we have a way to work with our senior management in strategic workforce planning ñ and show them how it profits the business.î
Due to the increase in customer demand for research-based business outcome studies, Dr. Facteauís research team has doubled in size from last year and he expects the 2008 Report to include over 40 studies.
For more information about PreVisor and its Business Outcome Study service, visit: http://www.previsor.com/products/optimization PreVisor Optimization
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