While the nation debates the options and costs for health care reform, one need remains clear: the need for quality patient care. Health care organizations are well aware that their reputation for quality and patient satisfaction drives consumer choice. To aid consumers in selecting a provider, the government created the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, the results of which are publicly available to both patients and insurers. Hospitals are now being held accountable for their customer service track record in a very public forum.
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New Patient Care Assessment Addresses Health Care Reform Through Workers' Behavior
Talent measurement solution targets hospital survey results to improve patient care
