Stuart Gentle Publisher at Onrec

Kingdom Group enhances service quality and efficiency with launch of integrated services offering

Kingdom Group has just launched an integrated and dual solutions offering to help companies streamline their facilities management and recruitment processes. By taking control of people services, quality and efficiencies are enhanced, and procurement costs reduced.

Kingdom Integrated Solutions (KIS) brings together all of the people services offered by Kingdom Group’s ten companies under one provider. These include hybrid security solutions - that combine personnel and technology – as well as local authority support, cleaning, recruitment, training and healthcare services.

By doing so, Kingdom Group is able to gain a holistic view of how each of its customers operate and an understanding of their exact people service requirements – sometimes without them even realising. 

Customers of KIS also enjoy the further benefits of one point of contact, one monthly invoice and collaborative working with one market-leading partner that has clarity of commercial goals and responsibility to deliver them.

By approaching each client’s needs holistically, KIS is able to provide the most comprehensive range of bespoke solutions-led services - and the expert support and consultancy required - to identify how improvements can be made, often with cost savings.

Kingdom’s KIS offering also includes free workforce and security assessments to determine exactly where improvements can be made, and costs saved – including value benchmarking to evaluate current supplier costs and services compared to the overarching solutions and consultancy that it can provide.

For over 25 years, Kingdom Group companies have worked with clients such as WincantonMorrisonsMorgan Sindall GroupCBREAssociated British Ports (ABP), DraxSanctuary GroupUniversity of South WalesArgosBiffaMAG (Manchester Airports Group) and arrowxl

Jaimie Potts, Sales and Commercial Director at Kingdom Group, said: “The hikes in overhead costs are particularly concerning for all businesses – whatever their size – as many are already struggling to keep afloat post-pandemic. 

“We hope that the launch of Kingdom Integrated Solutions will be a prompt for all UK businesses and organisations who outsource facilities management and other functions to review how they are managed. 

"Are they satisfied with the quality of services they receive, the prices they pay and the number of partners they work with? Are there any gaps that need to be filled? Our experience shows that the answers are often negative, and improvements can almost always be made.

“By working with a single supplier of people services, our customers benefit from being able to get on with their day jobs, whilst we coordinate and manage the more specialist people services – whatever their requirements may be.

“We should always look for opportunities to improve partner relationships, streamline processes or procedures, or change costing models. Our value benchmarking consultancy does just this. Similarly, current service providers should also be reviewing costs and working with clients to work out what they can be doing better.” 

Kingdom Group’s three key reasons to conduct an effective supplier evaluation process:

1. It communicates clear expectations

Clearly define what you actually need from your suppliers, but also be open to their advice. A supplier and supply chain audit is a great place to start and a fresh pair of eyes often sees new opportunities or solutions.  Not only does this create a layer of transparency and trust, but it also enables partners to deliver a much higher quality service. 

2. It improves supplier quality 

This goes beyond product or service quality, extending into the overall experience - including communication, number of points of contact, relationships and response times.

3. It eliminates unnecessary costs

Supplier evaluations provide an extra layer of visibility into both quality and cost. Are you suppliers enabling you to maximise sales, performance and customer satisfaction?  Are there any ways that money can be saved, and costs cut? Are there any purchasing efficiencies that can be enjoyed by reducing the number of suppliers you work with?

Providing exact reasons for potentially changing your supplier will usually force their hand to change their own ways of working. 

To find out more about KIS, visit