Kenexa to Provide Comprehensive Employee Assessment Solutions for Convergys

Kenexa has been selected by Cincinnati-based Convergys Corporation, a global leader in relationship management, to provide three on-line applications (Kenexa Prove It!, Kenexa Interview Builder and custom developed Kenexa Selectors) that scientifically assess employees for business-critical frontline positions.

Convergys handles millions of customer interactions for client organizations each day through many channels including contact centers. Convergys generates process improvements and actionable business insight for clients in more than 70 countries and in 35 languages. Designed to support Convergysí delivery of these services to its clients by assessing the best-fit employees, Kenexaís comprehensive assessment solutions include behavioral and skills assessment, and structured behavioral interviewing with its highly credible research processes and experts.

ìConvergysí success depends on the customersí satisfaction with the service theyíve received from our associates. Thatís why itís important to align ourselves with a global industry leader that delivers proven assessment solutions using state-of-the-art technology. Kenexa has demonstrated its expertise, stability and customer service orientation to Convergys,î said Neal Hardin, vice-president of agent staffing for Convergys.

ìConvergys is known for its excellence in customer relationship management. Weíre honored to have been selected as its global vendor of choice to deliver assessment solutions that will help to evaluate those applicants who continue to build great customer relationships,î said John Valenti, managing partner, Kenexa.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. The company has approximately 75,000 employees in 85 customer contact centers and other locations in the United States, Canada, Latin America, Europe, the Middle East and Asia.