Stuart Gentle Publisher at Onrec

Internal communications is a one-way street at majority of organisations

More than half of workers feel that their organisation broadcasts important updates rather than encouraging discussion

Internal communication in the workplace remains one-way, despite advances in collaboration technology, according to new research from workplace help platform, Rungway. More than half (52%) of British workers feel that their organisation broadcasts important updates rather than genuinely involving employees in the discussion, and 56% feel that the way their organisation communicates sometimes makes it difficult to respond.

Email remains the primary method used to make important updates, with 78% of workers stating that this is how their organisation communicates with them. This is followed by meetings (49%) and a company’s intranet (38%). 

Yet, the survey of 2,000 Brits in employment found that 57% wish they could be more honest with their organisation.

When it comes to having an honest discussion, workers are struggling to voice their concerns. The research found that a quarter (24%) state that there are few opportunities to share concerns or bring up issues with their employer.

“The workplace has transformed over the years, but some outdated practices still remain. It’s clear from the results of this survey that internal communications methods need a radical rethink as employees cry out to have better and more honest conversations,” said Julie Chakraverty, Founder and CEO of Rungway. “Psychological safety at work is becoming an increasingly important factor for employee happiness, motivation and productivity. A key measure of this is the ability for someone to speak up, to challenge, to raise their hand, but employees must be given ways to do this without feeling judged. There’s no excuse since technology like ours helps create discussion on a regular basis and gives employees the ability to do it anonymously for sensitive topics.”

Rungway surveyed 2,000 Brits in employment in May 2019 on their feelings and attitudes to their workplace. For more information on Rungway, please visit


About Rungway

Rungway is a platform which empowers any employee or member of an organisation to give and get help on work and life challenges.

Rungway provides a safe place for “always on” peer-to-peer support.  Employees can ask questions publicly or anonymously on their smartphone or desktop and give bite-sized advice at their convenience.

Employees are empowered to support each other and grow professionally, increasing engagement levels. Businesses gain valuable talent insights into their workforce, from trending topics to workplace sentiment. Rungway is being used by global organisations to make data-driven talent decisions and to create inclusive and connected cultures.

Headquartered in London, England, Rungway is the brainchild of successful businesswoman, Julie Chakraverty. 

For more information about Rungway, please visit the company’s website or follow @rungway on Twitter.