High street bankís staff trained by Training Synergy in use of new counter terminals

Systems integrator Getronics partnered with training services provider Training Synergy to provide training resources for the implementation of new front office counter terminals to some 10,000 users within 1,643 branches of a major high street bank.

Training Synergyís trainers:

- Worked with the bank to develop, design and deliver an accredited trainer programme

- Trained cashiers and counter managers on the new system

- Provided ílive provingí of the system immediately before the system went íliveí

- Provided ígo liveí support to each branch

- Provided íbranch briefingí visits to staff to explain the new changes

Synergy has worked in partnership with Getronics to provide a holistic solution to training for the project, said Lesley Dixon, the Getronics Programme Manager. Their attention to detail and high quality project management delivers results.

Working as a team with Getronics has led to the best value being provided to both Getronics and their client. We have been able to manage a very challenging rollout schedule and make every allowance to ensure business as usual. This is just one example of the new ways in which weíre working with customers to provide a holistic training service, said Training Synergyís David Field.

Nowadays, trainers are becoming consultants and mentors, working with learners to advise and guide them to help them become more productive in their daily roles, added Daniel Hanlon, Training Synergyís managing director.

Gone - or at least going - are the traditional ífount of all knowledgeí, instructor-trainers. In their place are ílearning enablersí, who combine presentation skills with those of a coach, mentor and facilitator, bringing about the most appropriate learning conditions for each learner, based on their learning preferences and the available learning delivery technology.

Both the structure and delivery of training is changing, as customersí needs and expectations change, he continued. Increasingly, this is being seen in the growing synergy between business goals and that businessí training activities.

In turn, this is increasing the demands on trainers and the developers of training materials. Not only do they have to impart knowledge about a system but they must also íwin hearts and mindsí to a potential change in working practice.

These changes in trainersí roles have led to an increase in the value they can lend to an organisation, said Hanlon. Trainers can become the champions for a change as well as being the facilitators of the learning that brings this about.

This is one key area where our customers are experiencing and benefiting from the added value that Training Synergyís trainers can bring.