First Choice Software Ltd (tel: 01256 314600), a provider and innovator of IT solutions to the Recruitment Industry, has reported that an unprecedented 99.7 per cent of RDB Pro users are entirely satisfied with the support they receive.
Using a short automated questionnaire after the end of all online support calls, First Choice is able to determine whether users of RDB Pro ñ its highly successful and popular front office recruitment software solution ñ are happy with the support service that has been provided and as a result tackle any potential issues quickly and efficiently.
The results for Augustís survey showed that a massive 99.7 per cent of the 268 calls received were answered and dealt with satisfactorily and demonstrated that First Choiceís support team is providing customers with accurate and first-rate assistance. Since the survey began in July, the figures have shown a consistently high level of satisfaction, with the average of 98 per cent of customers receiving good to excellent support. This endeavour to quantify user satisfaction is testament to First Choiceís commitment to its software users and to the continual improvement of the service provided.
Stuart Thomas, Client Services Manager for First Choice Software, comments: ìItís excellent as a provider to be able to quantify the level of service we are providing and I am delighted that our support team is proving to be so effective. Not only benefiting our existing clients, the survey also allows prospective clients to see firsthand what we are able to do and what makes us the market-leading recruitment software provider.î
First Choice software survey shows 99 percent satisfaction
Automated User Survey demonstrates First Choiceís commitment to a first-class support service with 99.7 per cent satisfaction
