Cunningham Lindsey has selected Serco Solutions to roll out a remote working solution for its field based staff. The project will provide a secure access facility enabling staff to process confidential insurance claim data using applications previously only available whilst in the office, from the convenience of their own home.
The system, which uses state of the art security tokens, enables staff to login securely by providing an authentication number which changes every two minutes. The company will use the solution to provide flexible and secure ways of working for its staff.
Before the company used remote dial up and had no secure way of accessing confidential claims information. It is envisaged the new system will save 100,000ís in dial up lines and recruitment costs by enabling staff to work from home and reduce the pressure on office space.
For example, Roy Shevlin, has recently been promoted to the position of Regional Specialist Adjusting Network Director. He is now responsible for coordinating claims in excess of 150,000 out of six offices. The remote working system has enabled Roy to accept the promotion because without it, he would have experienced a four hour round journey trip to the nearest large claims office.
Roy Shevlin, Cunningham Lindsey, comments: ìThe remote working solution has been an absolute saviour. Not only does it enable me to concentrate on my job and the tasks in hand, it also saves me the burden of an untenable journey to and from the office. It would have been a big decision to accept promotion at the cost of my work-life balance. Moving my family was just not an option and so the company may well have needed to recruit a new person for the role if it was not for the technology. The company has peace of mind that all the claims are processed securely and it gives me the ability to work flexibly ñ even when the office is closed. It has increased efficiency considerably.î
Serco Solutions will host the secure access facility and support Cunningham Lindseyís ICT infrastructure. It already provides 24/7 support for the business critical systems used in claims processing.
Mark Dobson, IT manager at Cunningham Lindsey comments: ìWe have been impressed with Serco Solutionsí expertise and commitment since first bringing them on board in 2002. It is testament to our relationship that selecting Serco Solutions to support the remote access project was the natural decision to take. The system will enable us to provide a high level of service for our clients as well as guaranteeing secure and flexible ways of working for staff.î
Stuart Leslie, account manager, Serco Solutions comments:
ìWe are delighted that Cunningham Lindsey has chosen Serco Solutions to roll out and support the remote working system. We have built a strong relationship and understanding of their business requirements. We look forward to supporting them in achieving their future goals and maintaining good business practice.î
Serco Solutions is the division of Serco Group responsible for delivering ICT and Business Process Outsourcing solutions.
Cunningham Lindsey cracks the code with Serco Solutions
Insurance firm rolls out secure access facility for remote workers
