Biscit Increases Customer Support Capability

Communications service provider Biscit today announces a threefold increase in its London-based customer support capability from Monday, November 27, 2006.

The CSP also announces that the long running commercial dispute of its V21 business with NetServices plc has passed to its legal representatives. V21 customers who have been unjustifiably deprived of their broadband service by NetServices can be reconnected at no cost to Biscit servers by emailing their V21 customer ID number to orders@biscit.net. They will also retain their email addresses and all Internet settings.

NetServices Ö the saga
V21 appointed NetServices as one of its broadband suppliers last year. Under the terms of the supplier contract, NetServices was called upon to provide monthly bandwidth usage statistics of the V21 customers it served. Such stats are essential to validate billing, but NetServices only acquired the technology to measure bandwidth months after contracts were exchanged.

When Biscit acquired V21 last month, NetServices presented a new invoice to the buyers for excess bandwidth charges. The majority of the months charged under the invoice dated back to before NetServices acquired the technology to measure bandwidth.

Inevitably, V21 rejected this creative invoice and advised NetServices that it would conduct an audit on all past invoices to validate if any other creative invoicing had taken place. NetServices subsequently cancelled the NetServices/V21 contract and ceased broadband supply to some of V21 customers on November 15, 2006. It also arranged for affected customers to sign up to the broadband services of Ezee DSL, a subsidiary of ISP 186k.