Avaya Renews HR Management Contract with Convergys

Convergys Corporation, a global leader in relationship management, announced today it will continue to provide HR support for Avaya Inc. under a five-year contract renewal. Avaya is a leading global provider of business communications applications, systems, and services.

Convergys will support Avaya globally from service centers in Jacksonville, Florida; So Paulo, Brazil; Budapest, Hungary; and Kuala Lumpur, Malaysia.

Under the terms of the renewal, Convergys will continue to provide HR and finance transactional management, payroll administration, HR administration, benefits administration, service center support, and employee and manager self service navigational support to Avaya.

ìDelivering responsive, consistent, cost-effective performance to our employees around the world is a priority for Avaya,î said Roger Gaston, the companyís senior vice president of HR. ìWe are pleased that Convergys will continue to partner with us in support of this critical business objective.î

ìWe are proud to have engaged with Avaya five years ago as one of our first global HRO deals,î said John Gibson, president, HR Management at Convergys. ìThe extension of this relationship validates our global service delivery model for medium and large businesses. Our agreement provides Avaya flexibility throughout its ongoing business transformation, while we continue to build on our outstanding track record of consistent responsiveness, quality, and excellence servicing its employees.î

As a leading global provider of HR Solutions, Convergys partners with clients to transform global HR to drive more value from employee relationships, fostering organizational effectiveness and lowering costs.

Convergys designs, implements, and manages HR BPO solutions for many of the worldís leading organizations in all stages of the employment life cycle: recruiting and resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and workforce intelligence.