Ascentis Expands Professional Service and Technical Support Teams

Bellevue, WA - With over 1,200 HROffice customers, Ascentis expands Professional Service and Technical Support teams to ensure customer satisfaction.

Ascentisí CEO, Charles DíAmbrosia, says, ìAs our company experiences substantial growth, weíre determined to maintain our standard of excellence in customer service. Weíve expanded our Professional Services team to make sure that we can work around our customersí schedules. Whether a customer requests help implementing HROffice for the first time or a training class for their team, we want to be able to accommodate their request and time frame.î

The Technical Support team at Ascentis has also grown in the past few months. Ascentisí Vice President of Development, Dwight Matheny, comments, ìWe all know it can be frustrating to make a phone call and not be able to reach a human voice. Thatís exactly why weíve expanded our team. Last month, the technical support team answered 89% of all calls before they went to voicemail. Weíre proud of that number and are confident it will improve next month.î

Cancun Resort has been using HROffice to automate their HR and benefits management processes for over four years. Jo Anna Hodge, HR Manager, states, ìAscentis tech support is awesome. Iíve never asked a question that they werenít able to answer. Tech support is always nice, always helpful, always available, and always has the answer. When we first implemented an add-on to the HROffice product, I had a bit of difficulty. I spoke with tech support, tech support spoke with my IT team in California, and in less than one day, the issue was fixed.î